- Expansion of Customer Support platform module
- Cooperation provides for expansion of language services, 24/7 availability, as well as WhatsApp and chat services
gamigo AG (“gamigo”, bond ISIN: DE000A1TNJY0), a leading international gaming company positioned in the fast-growing European and North American game markets, is now comprehensively expanding their platform services through a strategic cooperation with Wirecard Communications GmbH and Wirecard Bank AG.
The availability of the Customer Support department will be upgraded to 24 hours a day, 7 days a week. In addition, the customer communication will be expanded through WhatsApp and chat services in the future, while the number of supported languages will be increased to 10 by the end of the year. Starting now, Wirecard Communication Services GmbH is also tasked with the bulk of first-level support. Additionally, Wirecard Bank AG will complement the payment services of gamigo’s own subsidiary Mobile Business Engine GmbH (mbe GmbH). In the framework of platform services, the module expansions within the departments of Customer Support and Payment will be provided to gamigo’s B2B customers in the future as well.
Wirecard is one of the globally leading independent providers of outsourcing and white label solutions for payment innovations. Their focus is on payment methods, risk management and customer communication.
Christian Hansen, Head of Customer Support & Payment at gamigo AG, explains: “Excellent quality and brief response periods are a key element in our customer experience strategy. The synergies between the existing gamigo support team and Wirecard should provide for an even more intense gaming experience for our players. The gamigo group’s continuous expansion to new markets such as South America and the Arabic territories (like the recent acquisition of Looki Publishing GmbH) requires an around-the-clock availability of support specialists. Furthermore, the expansion of payment activities will strengthen both our platform services, as well as gamigo’s international position within the payment sector.”
Remco Westermann, Chairman of the Board at gamigo AG, emphasizes: “The satisfaction of our customers is our highest priority, and we are constantly striving to improve customer support quality. We are looking forward to our cooperation with Wirecard.”
About the gamigo corporation
The gamigo group is one of the leading gaming companies in Europe and North America. gamigo was one of the first few companies to discover the booming market segment of online games, and published the first MMOG that was completely localized into German as early as 2000. Over 100 staff members in Hamburg, Berlin, Münster (Germany), San Francisco, Chicago (USA), Seoul (Korea) and Kaliningrad (Russia) are in charge of managing the platform (including Gaming as a Service and gaming portals) and the publishing of free-to-play mobile and online games. Fiesta Online and Last Chaos are just two examples of gamigo’s very successful multiplayer online role-playing game titles with a long-standing and loyal customer base. At the same time, the existing portfolio of games is constantly expanded with new titles, such as the recent additions Vicky Online and Kings and Legends. The gamigo group has a total of more than 65 million registered user accounts worldwide. In addition to online multiplayer games, gamigo is also stepping up investments in mobile games, including games such as Dino Empire and the cross-platform game The Rats Online. In addition to organic growth, the gamigo Group also strives to grow its business through the acquisition of companies specializing in games and technology.
The Wirecard Group is an international enterprise supporting companies in accepting electronic payments from all sales channels. Wirecard Group is a leading independent provider of outsourcing and white label solutions for electronic payment transactions. A global multi-channel platform bundles international payment acceptances and methods, flanked by fraud prevention solutions. When it comes to issuing their own payment instruments in the form of cards or mobile payment solutions, Wirecard provides companies with an end-to-end infrastructure, including the requisite issuing licences for card and account products. The Wirecard Communication Services GmbH provides customer communication services such as the Customer Support. The Wirecard Group is listed on the Frankfurt Stock Exchange (TecDAX, ISIN DE0007472060, WDI).